Physician Communication in a Lung Cancer Center – Does the Message Come Across?

Abstract

Objective: Lung cancer patients require information about their diagnosis, treatment procedure and the treatment goal. We have examined recall of patients and how satisfied they were with physician communication.

Patients and Methods: 101 patients with newly diagnosed lung cancer were interviewed shortly after the disclosure of diagnosis about their diagnosis, treatment procedure and treatment goal. Disclosing physicians were asked what information they had given. Physician information and patient recall was then compared.

Results: Eighty-six percent (86 of 100 patients) knew their diagnosis, 81 % recalled the treatment procedure correctly, and 42 % knew if the treatment goal was curative or palliative. We found high satisfaction about communication of diagnosis and treatment procedure (83 % resp. 77 %). However, satisfaction with communication of the treatment goal was 53 % (51 of 97 patients) and significantly lower than satisfaction with communication of diagnosis and of treatment procedure. Patients who were informed by male physicians were significantly more satisfied with the disclosure about the treatment goal.

Conclusions: Treatment goals are difficult to convey by untrained physicians. Further research is needed to understand how we can improve patients’ understanding of and satisfaction with information about the treatment goal and prognosis and how physicians can improve their communication skills.

Zusammenfassung

Hintergrund: Lungenkrebspatienten benötigen eine umfassende Aufklärung über ihre Diagnose, die Behandlung und das Ziel der Behandlung. Wir haben untersucht, was Lungenkrebspatienten nach dem Aufklärungsgespräch erinnerten und wie zufrieden sie mit der ärztlichen Kommunikation waren.

Methodik: 101 Patienten mit neu diagnostiziertem Lungenkrebs wurden kurz nach der Aufklärung über die Diagnose, die Therapie und das Therapieziel zu dem ärztlichen Gespräch befragt. Die aufklärenden Ärzte wurden gebeten, den Inhalt des Aufklärungsgesprächs anzugeben. Die Antworten der Patienten und Ärzte wurden verglichen.

Ergebnisse: 86 % (86 von 100 Patienten) kannten ihre Diagnose, 81 % erinnerten den Therapievorschlag richtig und 42 % wussten, ob das Therapieziel kurativ oder palliativ war. Wir fanden eine hohe Zufriedenheit über die Kommunikation der Diagnose und der Therapie (83 % resp. 77 %). Die Zufriedenheit mit dem Gespräch über das Therapieziel war mit 53 % (51 von 97 Patienten) signifikant niedriger als die Zufriedenheit über die Kommunikation der Diagnose und der Therapie. Patienten, die von männlichen Ärzten aufgeklärt wurden, waren signifikant zufriedener mit dem Gespräch hinsichtlich des Therapieziels.

Schlussfolgerungen: Behandlungsziele sind schwer von Ärzten zu vermitteln, die in der Gesprächsführung nicht geschult sind. Weitere Untersuchungen sind notwendig, um zu verstehen, wie wir das Verständnis und die Zufriedenheit der Patienten mit der Kommunikation über das Therapieziel verbessern können.

Introduction

In the past years communication skills of physicians disclosing cancer, the effect of skills trainings on physicians’ communication, and on the needs of patients being confronted with diagnosis of cancer have been investigated extensively [1] [2] [3]. Patients wish that physicians disclose reliably and name prognosis honestly [2] [4] [5]. Patient-centred communication includes shared decision-making regarding therapy and may lead to better acceptance and adherence of patients in the course of treatment [6]. During a disclosure it is necessary that physicians ensure that patients understand all important information [7]. Patients tend to underestimate the extent of the disease and overestimate their chance of cure [2] [4] [8]. This may lead to misunderstanding and lack of recollection about the goal of treatment (palliative versus curative).

The design of this study is based on a previous study performed at a department of Pneumology in Basel, Switzerland, with 71 lung cancer patients [9]. The Basel study showed that patients did not know if the aim of therapy was curative or palliative, although they had understood they have lung cancer and knew the therapy proposed to them. 61 % of the patients were not satisfied with communication about the individual treatment goals.

The aim of the Berlin study was to replicate the Basel study on a wider scale to improve validity, to promote a progressive mindset and to consider the following questions:

Why is it that patients don’t understand and/or are not sufficiently satisfied with the communication(s) from the physician?

How do we make these conversations easier for both?

Methods and patient selection

All consecutive patients with new diagnosed lung cancer between February 2010 and October 2010 were eligible for the study. The stage of Lung cancer was in accordance with the seventh edition of the TNM Classification of Malignant Tumours [10]. All treatments of lung cancers in stadium I, II, IIIa and IIIB had a curative intention – knowing that stage IIIb has a poor outcome. All stage IV lung cancers were regarded to be in a palliative situation. Those patients fulfilling the inclusion criteria (fluency in German and not critically ill) were approached 1 to 3 days after the diagnosis of lung cancer had been disclosed. The Ethical Committee of Berlin Medical University (Charité) approved the study and written informed consent was obtained from each patient.

A total of 117 patients met the eligibility criteria. 12/117 (10 %) declined participation, and 4/117 (3 %) were lost to follow-up. Records were excluded from analyses when incomplete. If the patient was unavailable to meet in person, the questionnaire was administered by telephone. Complete data sets were available for 101/117 (86 %) of patients.

All 28 physicians who did the disclosure conversations were approached and agreed to participate (28/28, 100 %). Four were pulmonary specialists, and 24 were residents.

Measures

Patient information recall and satisfaction with communication were elicited with a structured interview. Two interviewers were blinded to the content of prior physician-patient communication. After disclosure of diagnosis physicians completed a report of information regarding diagnosis, treatment procedure, and goal of treatment within 72 hours.

In accordance with the previous study [9] patients were asked the following three questions:

1. “What did your physician tell you about your diagnosis?”

2. “What did your physician tell you about the treatment procedure?”

3. “Did the physician discuss the treatment goal?”

Responses regarding diagnosis were rated “fully congruent” when patients could say they had lung cancer with or without metastasis, “partially congruent” when they answered with only partial descriptions, and “incongruent” when they did not mention cancer. Answers about the treatment procedure were scored “fully congruent” when patients exactly described the treatment procedure, “partially congruent” when they had mentioned part of the proposed treatment procedure, and “incongruent” when they answered otherwise.

With respect to treatment goal patients´ answers were only rated “fully congruent” if they could recall whether the primary goal was to cure or palliate the cancer.

Satisfaction with communication was assessed by the following questions:

1. “How would you rate the way the diagnosis of cancer was discussed with you?”

2. “How would you rate the way the treatment procedure for your cancer was discussed with you?”

3. “How would you rate the way the goal of treatment was discussed with you?”

Patients could choose five different levels: excellent, good, satisfactory, inadequate or poor.

Patients were administered the German version of the validated European Organization for Research and Treatment of Cancer Quality of Life Questionnaire QLQ-C30 (EORTC QLQ-C30) [11], and the Hospital Anxiety and Depression Scale (HADS) [12] regarding quality of life, depression and anxiety.

Statistical Analyses

Regarding satisfaction measures, response options were prioritized into two groups: HIGH (excellent/good) and MID-LOW SATISFACTION (satisfactory/inadequate/poor). Sociodemographic data and ratings of physician’s communication were characterized by descriptive statistics. Quantitative variables were summarized as means ± standard deviations (SD). For comparisons of categorical variables between groups chi-square tests were used. Multivariate logistic regressions with forward selection (stepwise forward, p_in 0.05, p_out = 0.10) were used to examine the extent to which patient characteristics and physician characteristics could predict patients’ recall and satisfaction. The significance level for all tests was set to 0.05.

Results

Patient characteristics are summarized in [Tab. 1]. The higher proportion of the sample was male (59 %), married (59 %), with children (76 %), retired (74 %). 41 % of patients were accompanied during the disclosure of diagnosis.

Table 1 Patients’ sociodemographic and disease-related characteristics.

Characteristics		Patients
		No.	%
Total no. of patients		101
Age	mean (± SD)	66.5 (± 10)
Sex, male		60	59
Civil state	never married	9	9
	married	60	59
	widower	11	11
	divorced	17	17
	seperated	1	1
	in relationship	3	3
Children	none	24	24
	1	24	24
	2	36	36
	3	5	5
	4 and more	12	12
Country of birth	Germany	84	83
	EU	10	10
	non-EU	7	7
Education	academic	12	13
Employment	employed	26	26
Stage of disease	I	2	2
	II	10	10
	III	27	27
	IV	62	61
Treatment approach	curative approach	28	28
	palliative approach	73	72

“Quality of life” measure is shown in [Fig. 1]. The sample of this study had a high score for the functional scales, a high or healthy level of functioning, and a low level of physical symptoms. In the fatigue and dyspnea scale, patients scored slightly higher than in the other symptom scales. The score for the global health status is high.

Fig. 1 Mean scores for the European Organisation for Research and Treatment of Cancer Quality of Life Questionnaire (EORTC) QLQ-C30 for patients.

The prevalence of HADS scores indicative of anxiety disorder and depression were 8 % and 11 %, respectively.

Patient recall of diagnosis, treatment procedure, and goal of treatment is presented in [Tab. 2]. Patient recall of information was high: regarding diagnosis it was fully congruent in 86 of 100 (86 %) patient cases; in 78 of 96 (81 %) patient cases it was fully congruent with the information about treatment procedure; and in 39 of 93 (42 %) cases it was fully congruent regarding treatment goal. Recall of goal of treatment was significantly worse than recall of diagnosis or of treatment procedure (p < 0.001).

Table 2 Congruence between physicians’ information and patients’ recall regarding diagnosis, the treatment procedure, and the goal of treatment.

Physician’s information	Congruence of patient and physician
		Fully congruent		Partially congruent		Incongruent
	Ntotal [1]	No.	%	No.	%	No.	%
Diagnosis	100	86	86	10	10	4	4
Treatment procedure	96	78	81,3	3	3,1	15	15,6
Treatment goal	93	39	42	–	–	54	58
Curative	26	6	23	–	–	20	77
Palliative	67	33	49	–	–	34	52

¹ Due to missing data, N_total differs from 101. Percentages were calculated using indicated totals.

Of the 26 patients who were informed that the therapeutic approach was to be curative, six of them (23 %) recalled this information fully, compared with 33 of 67 (49 %) patients in the palliative care group. Congruence of this information was significant higher among patients in the palliative care group (p = 0.021).

Patients were highly satisfied with communication of diagnosis (83 /100; 83 %); likewise with treatment procedure (75/97; 77 %) ([Tab. 3]). However, satisfaction with communication of the treatment goal was 53 % (51/97) and significantly lower than satisfaction with communication of diagnosis (p < 0.001) and satisfaction with communication of treatment procedure (p < 0.001). There was no significant difference between patients with curative (11/27; 41 %) versus palliative goal (40/70; 57 %) regarding satisfaction with communication of treatment goal (p = 0.147).

Table 3 Patients’ satisfaction with communication about diagnosis, treatment procedures, and goal of treatment.

	Patient satisfaction with communication
		High		Mid to low
	No.	No.	%	No.	%
Diagnosis	100	83	83	17	17
Therapy	97	75	77	22	23
Treatment goal	97	51	53	46	47
Curative	27	11	41	16	59
Palliative	70	40	57	30	43

Patients who were informed by male physicians were significantly more satisfied with the disclosure about the treatment goal (p = 0.007) ([Tab. 5]). Further, patients who were disclosed by male physicians recalled the treatment goal significantly better (p = 0.027), and patients with progressed disease (stage IIIB and IV) did understand the treatment goal significantly better than patients with limited disease (p = 0.018) ([Tab. 4]).

Table 4 Univariate analyses of patients’ and physicians’ factors associated with patients’ recall of the treatment goal and prognosis.

	Patients’ recall of treatment goal and prognosis
	Correct recall	Incorrect recall	p-value
Physician factor, n (%)
Age (> 34.5 years), in 46 of 93 cases (49.5 %)	24/39 (61.5 %)	22/54 (41 %)	p = 0,048
Sex (male), 53/93 (57 %)	29/39 (74 %)	24/54 (44 %)	p = 0,004
Patient factor, n (%)
Sex (male), 54/93 (58 %)	22/39 (56 %)	32/54 (60 %)	p = 0,784
Married, 55/93 (59 %)	23/39 (59 %)	32/54 (59 %)	p = 0,978
Children (yes), 71/93 (76 %)	30/39 (77 %)	41/54 (76 %)	p = 0,911
German, 76/93 (82 %)	29/39 (74 %)	47/54 (87 %)	p = 0.119
Employed, 22/93 (24 %)	8/39 (20,5 %)	14/54 (26 %)	p = 0.554
Academic (yes), 12/93 (13 %)	7/12 (58 %)	5/12 (42 %)	p = 0.217
Stage (IIIb, IV), 74/93 (80 %)	37/39 (95 %)	37/54 (68,5 %)	p = 0,002
Accompanied, 38/93 (41 %)	20/39 (51 %)	18/54 (33 %)	p = 0.082
GHS ( > 50), 34/93 (37 %)	12/39 (31 %)	22/54 (41 %)	p = 0,324
Depressive, 10/91 (11 %)	3/38 (8 %)	7/53 (13 %)	p = 0,424
DMP congruent, 40/93 (43 %)	15/39 (38,5 %)	25/54 (46 %)	p = 0,451
Religion (yes), 52/93 (56 %)	24/39 (61,5 %)	28/54 (52 %)	p = 0,353
Living alone, 27/93 (29 %)	11/39 (28 %)	16/54 (30 %)	p = 0,881

Table 5 Univariate analyses of patients’ and physicians’ factors associated with patients’ satisfaction with communication of the treatment goal and prognosis.

	Patients’ satisfaction with communication of the treatment goal and prognosis
	Satisfied	Not satisfied	p-value
Physician factor, n (%)
Age (> 34.5 years), in 46 of 97 cases (47 %)	27/51 (53 %)	19/46 (41 %)	p = 0,252
Sex (male), 54/97 (56 %)	35/51 (69 %)	19/46 (41 %)	p = 0,007
Patient factor, n (%)
Sex (male), 58/97 (60 %)	33/51 (65 %)	25/46 (54 %)	p = 0,299
Married, 57/97 (59 %)	30/51 (59 %)	27/46 (59 %)	p = 0,990
Children (yes), 74/97 (76 %)	37/51 (72,5 %)	37/46 (80 %)	p = 0,362
German, 80/97 (82,5 %)	43/51 (84 %)	37/46 (80 %)	p = 0,616
Employed, 25/97 (26 %)	16/51 (31 %)	9/46 (20 %)	p = 0,184
Academic (yes), 12/97 (12 %)	7/12 (58 %)	5/12 (42 %)	p = 0.670
Stage (IIIb, IV), 75/97 (77 %)	41/51 (80 %)	34/46 (74 %)	p = 0,447
Accompanied, 41/97 (42 %)	22/51 (43 %)	19/46 (41 %)	p = 0,855
GHS ( > 50), 36 /96 (37,5 %)	21 /51 (41 %)	15 /45 (33 %)	p = 0,428
Depressive, 11/95 (12 %)	3/49 (6 %)	8/46 (17 %)	p = 0,086
DMP congruent, 43/97 (44 %)	21/51 (41 %)	22/46 (48 %)	p = 0,510
Religion (Yes), 56/97 (58 %)	25/51 (49 %)	31/46 (67 %)	p = 0,067
Living alone, 29/97 (30 %)	14/51 (27,5 %)	15/46 (33 %)	p = 0,580

Sociodemographic and disease-related characteristics of the Berlin sample are similar to those of the Basel sample. In the Berlin study more patients were treated with palliative approach (72 %) than in the Basel study (52 %). Scores of the EORTC QLQ-C30 questionnaires in this study comply with the results of the Basel study.

Recall of diagnosis was significant better in the Berlin study (86 %) than in the Basel study (57 %) (p < 0.001). Recall of treatment procedures and the treatment goal was similar in both studies.

In both studies satisfaction with communication of diagnosis and treatment procedure was comparable (76 % versus 83 % and 73 % versus 77 %). Satisfaction with communication of the treatment goal was slightly better in the Berlin study (53 % versus 39 %).

Discussion

For the most part the results of the Basel study could be confirmed in the Berlin study. Deviant from the results of the Basel study, patients in Berlin recalled significantly better which diagnosis had been disclosed. Comparable to the Basel results recall of treatment procedure were good, recall of the treatment goal and prognosis lower. Similar to the Basel study patients in Berlin were satisfied with communication about diagnosis and treatment procedure, less satisfied with communication about the treatment goal and prognosis.

Academic status of patients had no influence on the results. It was not significant and not even a non-significant trend (10 – 20 %; p = 0.217) that academics recall the goal of therapy better and were more satisfied with the conversation about the goal of therapy. We therefore think that this issue cannot be supported by our data. However, we found a non-significant trend that, patients who had been accompanied by a relative or loved one for the disclosure of diagnosis had a better recall of the goal of treatment (p = 0.082). In contrast to academic status we think that this factor may be important and only hampered by the sample size of the study. Future studies need to further evaluate this factor.

Salient is that only a small number of patients presented with depression or anxiety (8 % and 11 %, respectively), similar to the Basel study (7 % and 12.7 %). In the general population and within cancer patients other authors mention twenty to twenty-five percent for depression and anxiety [13] [14] [15] [16]. Depression has no influence on recall of information and satisfaction with communication after the disclosure of diagnosis.

Patients’ recall of diagnosis and treatment procedure after disclosure of lung cancer diagnosis was very good, whereas recall regarding treatment goal and prognosis was worse. Similar results revealed a study by Weeks et al [17]. Other authors discovered that patients are overwhelmed by medical details during the disclosure of diagnosis [18] [19]. Further explanations for insufficient patient knowledge after disclosure of lung cancer might be found with physicians. Unlike other countries, training of communication skills has not been established on a university level [20] [21] [22]. With adequate training physicians’ communication skills can be improved [23] [24] [25].

It is remarkable that more patients recall the palliative treatment goal. Perhaps the “bad news” is not as difficult for the patient to absorb as the physician might think it is.

Other studies have shown that patients often underestimate the extent of their disease and overestimate prognosis [8] [26]. In the present study patients more often failed to hear the chance of cure with appropriate therapy. This suggests they have underestimated their prognosis. This may be because the patient associates cancer with death, and does not hear the possibility of a curative approach.

Usually physicians disclose the diagnosis first. Treatment options, treatment goal and prognosis are mentioned in the second half of the disclosure conversation. Under time pressure these rather sensitive fields for patients, and burdening themes for physicians, may get less attention [27]. Especially in case of bad prognosis physicians without previous training in communication tend to withdraw part of the information to protect the patient [28] [29], and underestimate patients` need to be fully informed about their prognosis [30]. Maybe patients are less satisfied because they get insufficient information, insufficient time and empathy to process these facts.

Significantly more patients were satisfied with communication about treatment goal and prognosis if disclosed by a male physician. In previous studies satisfaction was dependent on the physician’s competence to show empathy [6] [31], female physicians were ranked better for their communication skills than male physicians [32]. In this recent study male physicians may have discovered a new way of empathic communication.

More patients in the Berlin study recalled the palliative treatment goal than in the Basel study. The Berlin study took place in a large certified lung cancer center with focus on consistent guidelines regarding diagnosis and treatment procedures and with established palliative care. Furthermore this center provides patients with valuable written information about the course of lung cancer. This fact might influence the disclosing conversation and influences the recollection of the palliative treatment goal significantly.

Limitations

To avoid influence on the way physicians communicate physician-patient interaction was not documented at the time. Neither videotapes nor audiotapes nor the length of interaction were recorded. Without documentation it is impossible to tell what really happened and what information the physician provided, or how sensitive, empathetic, clearly worded, thorough, or honest the physicians’ approach was, or the patient’s reaction of course, which is critical indeed.

In summary, a representative sample of newly diagnosed lung cancer patients was investigated in a specialized lung cancer center. Patients’ recall of and satisfaction with information about diagnosis and treatment procedure was very good and moderately good about the treatment goal and prognosis. More patients recalled the palliative treatment goal and patients were significantly more satisfied with communication about treatment goal and prognosis if disclosed by a male physician. Further research is needed to understand how we can improve patients’ recall of and satisfaction with information about the treatment goal and prognosis.

Conflict of Interest

The authors have no conflict of interest.

Acknowledgement

We thank all the patient and physician participants for giving their time and energy to this study. We would like to thank Paul Black for reading and correcting our English. This paper is part of the doctorial thesis of W. Nehls. This study was supported by an unrestricted grant by the Oskar-Helene-Heim foundation, Berlin, Germany.

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