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DOI: 10.1055/s-2005-871210
Emotional Intelligence: A Primer for Practitioners in Human Communication Disorders
Publikationsverlauf
Publikationsdatum:
25. Mai 2005 (online)
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ABSTRACT
Emerging research clearly shows a link between emotions and the overall productivity of the participants in any service organization or business. The ability to understand one’s own emotions and the emotions of others, and to express feelings in a proactive manner, is referred to as “emotional intelligence.” The purpose of this article is to introduce the essential components of emotional intelligence and provide practical strategies for improving one’s own emotional intelligence and that of colleagues, staff, or clients.
KEYWORDS
Emotional intelligence - self-awareness - self-regulation - empathy - communication
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Brian Taylor
Clinical Audiologist and Senior Manager, Professional Development Department
Amplifon USA, 5000 Cheshire Ln N
Plymouth, MN 55446
eMail: btaylor@amplifonusa.com